Top Links for Monday – Mar 7, 2016 Have you tried Rando? Plus, learn how to effectively recycle content… all on @smcurrent 1 Speed is Not the Currency of Satisfaction in Customer Service Many companies agree: it’s not easy to hug your haters. But doing so makes business sense. … 2 Rando is a random social sharing app that lets you play Russian Roulette with photos, GIFs and more A new app from David Barnard, the developer behind the popular Launch Center … 3 UGC Campaigns from USA Network and more! This week we’re featuring UGC marketing campaigns from Serta, Fabletics, USA … 4 How to Effectively Recycle Content Studies across the board show that the more content you produce, the more engagement … 5 Cross Channel Marketing and the Future of Search It’s Friday Five time, our weekly roundup of five stories for one topic. This week: Cross Channel … 6 Forrester Wave Report Names Top Four Social Listening Tools Research firm points out that with new features continually being added, social listening platforms … 7 Report: Facebook plans to open Messenger to publishers later this year Facebook’s big plans for Messenger may also include publishers.